Case Study: Power NI - Viridian Group achieves faster customer insights and improved service with Qlik

Power NI uses QlikView for better customer service

Power NI, part of the Viridian Group and supplier to over 700,000 homes and 40,000 businesses in Northern Ireland, needed better reporting and analysis from legacy customer-management systems. Unable to access or interrogate the data they had, the company challenged QlikTech to deliver a proof-of-concept in one day to demonstrate Business Discovery capabilities.

QlikView’s rapid proof-of-concept led to a full deployment linking Power NI’s customer databases, training staff and rolling out reporting for sales, debt management and a customer-facing “Energy Online” portal. About 80 employees now use QlikView for executive, management and operational insight, customers can compare and manage their energy use, and the company reports improved trend visibility, better contract negotiations and more targeted service improvements with plans to expand customer access further.

Power NI - Viridian Group

Eugene Maguire

Strategic Development Manager