Case Study: Groupe Chevalier achieves 30% higher service rate and 50% labor-efficiency gain with Qlik Sense and Qlik Talend

Optimized operations lead to 30% increase in service rate

Groupe Chevalier, a Paris-based luxury goods and manufacturing group (brands including Arthus Bertrand and Pichard‑Balme), faced slow, unreliable reporting and fragmented IT systems that hindered operational visibility, real‑time stock updates and efforts to grow online sales. Manual extraction and Excel-based analysis left managers without timely indicators, slowed decision‑making and limited communication between back‑ and front‑office systems.

The company implemented a modern end‑to‑end data platform using Qlik Talend for integration and Qlik Sense for analytics, with Next Decision supporting rollout and dashboard creation. The solution automated data flows, unified sources and delivered daily dashboards—driving a 30% increase in service rate, a 50% rise in labor efficiency, a 15% reduction in quality costs, and significant time savings (including eliminating an hour of daily manual data retrieval), while improving data quality and fostering a performance culture.

Groupe Chevalier

Damien Plumail

Chief Information Officer