Case Study: Sketch Books, Inc. achieves real-time sales and inventory insights for e-commerce growth with Qlik

New emphasis on e-commerce Qlik supports a change of direction caused by COVID

Sketch Books, Inc. (doing business as Fully Booked) is a Philippine retail chain founded in 2003 that operates 30 branches selling books and stationery. When COVID-19 disrupted in-store sales the company shifted emphasis to e-commerce and needed to maintain high levels of customer service while staff worked remotely.

To support that change, Sketch Books migrated from QlikView to Qlik Sense with partner MTC, pulling data from sales and inventory systems (with plans to add HR and finance). Staff can now view and analyze multi-source data in real time, enabling faster, better-informed decisions and prompting changes to processes, culture, and customer experience during the pandemic.