Case Study: National Express Coach achieves enterprise visual analytics and faster customer-driven decisions with Qlik

National Express Coach - Customer Case Study

National Express, which handles more than 18 million coach journeys a year, needed to move beyond a legacy analytics setup that only produced short‑term revelations. Frank Kozurek, Head of Business Intelligence, led the effort to modernize the company’s data platform to support enterprise‑wide, end‑to‑end insights and better decision‑making.

By deploying Qlik’s visual analytics platform, National Express now unlocks timely, relevant data across its coach network—turning stop‑to‑stop customer journeys into actionable intelligence. The solution powers rich dashboards for decision makers and operations teams, improves personalized customer engagement, lowers costs, and speeds response to issues and opportunities across the entire journey.

National Express Coach

Frank Kozurek

Head of Business Intelligence