Case Study: Mercer achieves real-time client data delivery and SLA compliance with Qlik Replicate (Qlik)

Mercer’s clients given data analytics capability Qlik Replicate enables live transfer of client database

Mercer Australia, a major provider of superannuation products and services, faced a new client demand in late 2018 to deliver live copies of their databases so clients could run their own AI/ML analytics. The company’s existing tooling couldn’t replicate roughly 130 tables in real time without extensive custom coding, and Mercer needed a secure, SLA‑compliant solution that wouldn’t disrupt production.

Mercer deployed Qlik Replicate (with implementation support from IBT) and proved in an 8‑week POC that real‑time replication met client SLAs. The rollout federated eight databases, eliminated a 1–2 day reporting lag, enabled live client data transfers, delivered ROI within nine months, and has maintained zero SLA breaches—providing fast, reliable, and automated data replication across Mercer’s sites.

Mercer

David Stratton

Senior Business Analyst