Case Study: Lintech International cuts customer churn 10% and adds millions in revenue with Qlik Sense SaaS

Lintech reduces churn, increases revenue Migrating to the cloud and getting to the “why” behind the data

Lintech International, a U.S. specialty chemicals distributor with 12 warehouses, struggled to make data-informed decisions because reporting relied on spreadsheets, email, and CRM/ERP systems that didn’t provide strategic visibility. Leadership wanted better transparency between suppliers and customers and to expand analytics beyond commercial teams to drive alignment across the business.

After deploying Qlik Sense in 2016 and migrating to Qlik Sense SaaS in 2022, Lintech gained interactive dashboards, writeback commentary, automated reporting, and the ability to scale analytics across operations, HR, finance, and suppliers. Results included a 10% reduction in customer churn (adding millions in revenue), a drop in missed outbound scan rates from 8.3% to 2.3% in 30 days (now under 1%), broader data literacy, and hundreds of automated supplier reports—with plans to use predictive analytics to address churn earlier.

Lintech International

Jason Webb

VP Technology & Sales Ops