Case Study: Illes Seasonings & Flavors achieves real-time sales visibility and improved customer satisfaction with Qlik (QlikView on iPad)

Illes brings a better experience to its customers with QlikView on iPad

Illes Seasonings & Flavors, a family-owned manufacturer of liquid and dry food ingredients in Carrollton, Texas, relied on an outdated BI setup that left sales reps without up‑to‑the‑minute visibility into orders, shipments and lot-level details. Laptops were slow to use in the field, reps spent excessive time querying customer service for order status, and customer satisfaction suffered as a result.

Illes deployed QlikView on iPad, implemented by partner Axis Group, building a sales reporting tool in about eight weeks and rolling 20 iPads to 50 users within a month. The mobile, touch-driven dashboards provided real‑time drill-downs into nearly 2 million records with secure access, cutting sales time spent contacting customer service by 40%, speeding transactions, improving customer satisfaction, and prompting plans to extend the solution to purchasing, manufacturing and operations.

Illes Seasonings & Flavors

Les Howell

Executive Director of IT