Case Study: IHS Markit achieves faster, secure SAP user support and 30% reduction in Firefighter access with Qlik Gold Client (Qlik)

IHS Markit uses Qlik Gold Client™ (formerly Attunity) to enhance its SAP user experience with secure and accurate test data access

IHS Markit, a global information and analytics provider serving thousands of business and government customers, faced a challenge supporting SAP users because its production system is tightly controlled and auditable. Strict authorization meant long waits for access, and teams were spending significant time manually recreating production-like data in QA and DEV—an inefficient process that increased reliance on Firefighter access and administrative overhead.

IHS Markit implemented Qlik Gold Client to copy production data exactly into QA/DEV (with options to subset and mask sensitive data), simplifying debugging and development and preserving data dependencies. The solution was quick to deploy and drove measurable benefits: about a 30% reduction in Firefighter usage, a 70–80% drop in production transports for large changes, fewer approvals and documents, reduced support time, and fewer requests for production access.

IHS Markit

David Linton

Director of SAP