Case Study: Town of Oakville achieves self-service data visualization and faster decision-making with Qlik

How Visualizing Data Translates to Better Service for Our Community

The Town of Oakville (pop. ~193,000) faced a classic analytics gap: abundant data but limited analysis and visualization. Reports were IT-driven, slow, and numeric-only, leaving staff unable to explore trends or answer common operational questions—especially around building permits and inspections—without repeatedly requesting custom pulls from a small team.

Oakville hired a data scientist, moved from QlikView to Qlik Sense with support from Ginqo Consulting, and trained staff in self-service dashboards and mapping. The shift delivered faster, visual insights (e.g., permit backlogs, inspection workloads), reduced ad hoc requests, increased data literacy across departments, and enabled managers to make evidence-based decisions that improved service delivery for the community.

Town of Oakville

Frank Goehner

Supervisor - Business Solutions and Analytics, Strategic Business Services