Case Study: Ottawa Paramedic Service achieves faster ambulance response and improved patient care with Qlik Sense

How the Ottawa Paramedic Service gained greater data insights that lead to life-saving results

The Ottawa Paramedic Service faced life-or-death operational challenges caused by static, siloed data and reactive forecasting. With millions of rows of data generated weekly, hospitals and dispatchers lacked timely visibility into ambulance locations, patient condition and expected arrivals, forcing manual processes that slowed responses and strained patient care.

By deploying Qlik Sense® to consolidate data and create real-time dashboards, the service gained instant, organization-wide visibility into ambulance routing, system delays and patient status. That shift enabled smarter, faster dispatching and hospital preparation—reducing response times, improving patient outcomes (moving toward a five-minute reduction equating to roughly 38,000 additional minutes of care per year) and creating a more data-driven culture across the region.

Ottawa Paramedic Service

Greg Furlong

Deputy Chief