Case Study: Haworth achieves faster, more accurate product delivery and $1M+ ROI with QlikView

Haworth Optimizes Product Delivery With Improved Insights From Qlikview

Haworth, a global office-furniture designer and manufacturer operating in 126 countries, faced a growing data challenge: more than 100 GB of operational data spread across disparate systems made it difficult to spot and resolve product delivery issues and to provide timely, accurate information to employees at all levels. The company needed a single, real-time source of truth and an early-warning system to improve order tracking and customer satisfaction across the supply chain.

With help from WIT Inc., Haworth piloted and rolled out QlikView in eight weeks, creating a “Deliver On Time and Correct” dashboard that consolidated order, transportation and billing data into intuitive, in-memory visualizations. The solution cut the time to detect delivery discrepancies from two days to two hours, produced a net positive impact of more than $1 million, and was expanded across billing, manufacturing, shipping, product development, HR and executive teams—improving delivery performance and empowering faster, data-driven decisions.

Haworth

Bruce Overway

Haworth