Case Study: Genzyme Therapeutics Ltd achieves real-time, organization-wide business intelligence and major time savings with Qlik (QlikView)

Genzyme Uses Qlikview To Support Its Power Of Intelligence Initiative

Genzyme, a Sanofi company that develops transformative therapies for rare and debilitating diseases, needed faster, more accurate business intelligence to support clinical and commercial operations. Data was locked in multiple systems (ERP/CRM/Excel), reporting was slow and inconsistent, and managers lacked a comprehensive, real‑time view of productivity, performance and revenue.

Genzyme deployed QlikView organization‑wide to deliver a single, real‑time dashboard and rapid, fit‑for‑purpose applications (Balance Scorecard, KOL mapping, adverse‑event monitoring, CRM/sales reporting). The solution automated reporting, saved significant time (e.g., ~15 hours/week in customer service, ~8 hours/week in finance, ~7 hours/month on follow‑up reports), improved compliance and visibility, helped sales exceed targets, and broadened access to data-driven decision making across the business—supporting increased revenue and better patient outcomes.

Genzyme Therapeutics Ltd

James Sharp

Regional IT Manager