Case Study: CSC ServiceWorks achieves higher revenues and accelerates digital transformation with Qlik Cloud

Driving Higher Revenues and Accelerating a Digital Transformation with Qlik Cloud

CSC ServiceWorks, which operates laundry and air machines across the U.S., faced a classic coin-era challenge: as payments and machines went digital, its legacy on‑prem data warehouse and manual reporting couldn’t keep up with the influx of IoT and app data. The company needed a scalable, cloud-based data architecture to give teams self-service access to analytics, improve service responsiveness, and modernize the customer experience.

CSCSW built a unified cloud pipeline using Azure Data Storage, Databricks, Azure Synapse and Qlik Cloud (Qlik Sense) to deliver near‑real‑time KPIs for 200,000+ machines. The new stack enabled dynamic coin-collection routes and proactive service monitoring, cut false‑positive truck rolls by 15% (saving $2–3M annually), boosted app engagement and revenue, and freed IT to focus on digital innovation and future AI/ML and pricing initiatives.

CSC ServiceWorks

Brad Paine

EVP Chief Digital Officer