Case Study: Diakonhjemmet Sykehus achieves improved patient-documentation compliance and reduced absenteeism with Qlik

Diakonhjemmet Sykehus Improves Quality Performance with QlikView

Diakonhjemmet Sykehus is a private, non-profit hospital in Oslo serving over 13,000 in‑patients and 76,000 out‑patients annually. Facing strict national reporting requirements and limited IT resources, the hospital relied on exports and manual Excel work that only produced basic monthly averages. This left management with little visibility into patient after‑care timeliness (required within 7 days, with an 80% national target), underlying causes of department performance, and detailed absenteeism trends.

By deploying QlikView across patient, personnel and finance systems, the hospital built interactive apps and dashboards (implemented in 1–4 weeks) that automatically track timestamps, alert administrators when reports are overdue, and expose staffing trends. Results: patient documentation compliance rose from 57% to 82%, employee absenteeism fell by 10%, admittance scheduling failures in psychiatric services dropped to zero (saving thousands of euros), and the BI rollout has been managed by one IT person—avoiding the need to hire two to three extra reporting staff.

Diakonhjemmet Sykehus

Andy Hyde

Director of Quality and Innovation