Case Study: Doktersdiensten Groningen (DDG) achieves faster, data-driven healthcare management and 30-minute call-back compliance with Qlik

DDG improves healthcare management thanks to QlikView

Doktersdiensten Groningen (DDG) is the GP out-of-hours service for Groningen and North Drenthe—278 GPs covering about 650,000 patients and handling roughly 150,000 calls a year. DDG relied on the Adastra patient/call system but lacked the analysis needed to monitor performance (notably a 30-minute call-back target). An in-house Access prototype proved limited, so after seeing a QlikView demo they adopted it to gain timely management information and verify service-level compliance.

DDG fed Adastra data into Access and then into QlikView for safety, deployed the solution to 10 users in a week and secured it with QlikView Server and a one-day web install. The result: fast, self-service reporting (management gets answers in two–three clicks), clear visibility of performance against targets, quicker response to demand, and a scalable platform ready to integrate call-center metrics and GPS car-tracking—an approach now attracting interest from the national GP association.

Dokters Dienst Groningen

Wim Addens

Systems Manager