Case Study: DAKOTACARE achieves rapid, scalable claims analysis and improved customer service with Qlik

DAKOTACARE Secures Healthy Business Analysis With QlikView

DAKOTACARE, the health plan of the South Dakota Medical Association covering every hospital and over 98% of the state’s physicians and pharmacies, manages hundreds of millions of subscriber and claims records. The organization was “data rich and information poor,” relying on slow, IT-driven report queues and multiple source systems, which made time-sensitive provider and business queries delayed or infeasible.

DAKOTACARE deployed QlikView to 50 users in under two weeks, consolidating diverse sources into QVD files and compressing a 200 GB/140M‑record dataset into a 500 MB in‑memory application on a 64‑bit server. The change delivered sub-second, million‑record‑per‑second query speeds, empowered front-line reps to answer provider questions instantly, uncovered and corrected data errors, improved accuracy and profitability, and significantly increased customer satisfaction.

DAKOTACARE

Mark Tracy

Director of Decision Support Systems