Case Study: Cisco achieves $100M in identified support renewals and $4M in cost savings with Qlik’s QlikView

Cisco Fuels Business Insights With Qlikview

Cisco, a global networking leader operating in more than 165 countries, faced the challenge of turning massive, complex installed-base and sales data (hundreds of millions of records across Oracle, Hadoop and Teradata) into accessible, actionable intelligence for sales, marketing and operations. Legacy tools left insights siloed in an “ivory tower,” so Cisco ran a multi-year BI bake-off to find a scalable, user-friendly platform.

Cisco deployed QlikView to consolidate data into self-service dashboards, enabling users to rapidly slice and dice information, spot sales opportunities and risks, and streamline marketing and financial planning. The solution reduced time to insight, improved customer and partner satisfaction, saved about $4 million, identified over $100 million in support renewals, and helped close some of the largest services deals in Cisco’s history.

Cisco

Demian Barshay

Manager, Operations