Case Study: Centerstone Research Institute achieves 30% revenue growth and 30% staff productivity increase with Qlik

Centerstone Research Institute employs QlikView for TDWI award-winning solution

Centerstone Research Institute (CRI), the research affiliate of Centerstone—one of the largest U.S. non‑profit providers of community‑based behavioral healthcare—faced sharp state and local funding cuts during the recession. CRI needed to protect services and improve clinical quality while closing revenue leaks and reducing administrative burden across a large, distributed workforce.

CRI implemented a cost‑effective BI/data‑warehouse using open‑source components alongside QlikView dashboards, deploying analytics to 2,000 users to deliver web‑accessible, actionable metrics. In under a year the solution (a TDWI Best Practices award recipient) generated a $12–15M (≈30%) revenue increase, 30% higher staff productivity, 25% improvement in service quality, a three‑month payback, and measurable gains in treatment completion, case eligibility and access times.

Centerstone Research Institute

Thomas Doub

Chief Operating Officer