Case Study: Bassett Healthcare achieves 85% on-time case starts with Qlik

Bassett Healthcare - Customer Case Study

Bassett Healthcare is a regional health system in central New York—centered on the 180‑bed Mary Imogene Bassett Hospital with 7 operating rooms and roughly 7,000 surgeries a year. The organization faced inefficient manual processes and bottlenecks that limited insight into surgical room utilization, on‑time starts and surgeon satisfaction, and hindered efforts to improve operational quality and resource coverage.

Using SIS Analytics powered by QlikView, Bassett implemented pre‑built views in days for about 15 users across executive, clinical operations, resource planning, finance and quality assurance functions, integrating finance, materials and clinical data. The solution drove on‑time case starts from 48% to 85%, increased charge capture by 30%, boosted surgical throughput, enabled opening a dedicated trauma room, and gave staff the freedom to analyze data without IT support.

Bassett Healthcare

Kathleen Brooks

Administrative Director for Perioperative Services