Case Study: Aditya Birla Minacs achieves real-time, consolidated BPO reporting and faster decisions with QlikView (Qlik)

Aditya Birla Minacs Accelerates its BPO Global Operations Success with QlikView

Aditya Birla Minacs (Minacs) is a global BPO provider with more than 13,000 employees delivering customer relationship management, finance, HR and other outsourcing services across multiple industries. Faced with fragmented reporting from regional systems, Minacs struggled to provide timely, reliable cross‑functional insights to frontline teams and executives—hindering fast, informed decision‑making in a highly competitive outsourcing market.

Minacs deployed QlikView to build the web‑based Minacs Maxview portal, consolidating disparate data sources into real‑time, role‑based dashboards with drill‑down and slicing capabilities across operations, finance and HR. The solution quickly gained user adoption, improved data quality and decision speed, drove service‑level delivery from 81% to 95% in three months, and set the company on a path toward predictive analytics and wider customer access.

Aditya Birla Minacs

Prashant Cherukuri

Chief Delivery Officer - IT Services