Case Study: Ando Insurance achieves faster, proactive claims response with Qlik

Adding value to data for a better customer experience

Armscor (a South African public‑sector finance and HR agency) and Ando Insurance (a fast‑growing New Zealand insurer) faced slow, manual and fragmented reporting that undermined trust and limited operational visibility—hampering decision‑making, claims response and cross‑departmental processes during critical events like floods and cyclones.

Both organisations implemented Qlik solutions (Armscor with Qlik Sense and Qlik NPrinting; Ando with Qlik Sense supported by Acumen BI), consolidating data, automating reports and adding geospatial analytics. The changes cut reporting from weeks to hours, created a unified source of truth, improved data literacy and saved staff time (Ando reports up to 75 hours/month saved and rapid situational reporting during crises), enabling faster, more proactive customer support and better business outcomes.

Ando Insurance

André Hamon

Business Intelligence Analyst