Case Study: TouchPoint Support Services delivers quality service and consistency at scale with Qlik Answers

Billion-dollar organization delivers quality service and consistency at scale with Qlik Answers™

TouchPoint Support Services, part of Compass Group, needed a faster, more consistent way to manage operational questions across hundreds of healthcare locations while reducing reliance on paper binders and manual searches. The company turned to Qlik Answers within its Qlik Cloud Analytics environment to help staff quickly find policy, procedure, and compliance information in an industry with strict regulatory demands.

Qlik implemented an AI-driven chatbot solution branded TouchPoint GPT, making 9,000 documents searchable and giving users instant answers in plain language. The impact has been strong: TouchPoint GPT logged over 1,500 conversations in its first 30 days, became TouchPoint’s most-used Qlik product, and is helping teams spend less time searching and more time delivering quality service.

TouchPoint Support Services

Max Mosky

Senior Vice President of Strategy, Operations, and Analytics