Case Study: MillerKnoll achieves zero downtime and full traceability with Qlik

MillerKnoll redesigns data pipelines for zero downtime and full traceability

MillerKnoll, the global design collective behind brands like Herman Miller and Knoll, needed a way to manage a highly complex data environment spanning more than 25 companies, 18 ERP systems, and millions of daily transactions. Its supply chain and IT teams were struggling with integration failures, timeouts, and heavy after-hours support demands, making it difficult to maintain reliable service and access data across global operations. Qlik Talend data solutions were used to help simplify and unify this fragmented landscape.

With Qlik, MillerKnoll modernized its fulfillment platform and connected multiple ERP systems, APIs, and control tables in less than six weeks of development. The result was zero downtime, full traceability, and almost no integration issues, while processes that once took days now finish in hours. Qlik also helped MillerKnoll uncover operational bottlenecks faster, such as identifying a supplier consistently delivering three days late.

MillerKnoll

Colton Porter

Manager, Advanced Planning Systems