Case Study: Atria Convergence Technologies achieves faster, data-driven connectivity decisions with Qlik

How ACT powers better connectivity

Atria Convergence Technologies Ltd (ACT), one of India’s top telecommunications providers, needed better visibility into complex customer behavior, sales retention, ARPU, churn, and network downtime across a large, decentralized operation. With more than two million customers and field teams spread across 30+ cities, ACT struggled with slow, inconsistent manual reporting that limited benchmarking and faster decision-making. Qlik Sense® was chosen to help simplify and centralize data analysis.

Qlik implemented streamlined analytics that consolidated data from multiple locations and turned reporting from hours into minutes, processing over 2.5 GB of data daily and delivering nearly 6,000 reports a day at peak. The result was stronger customer retention, faster issue resolution, better revenue collection tracking, and more strategic field engineer deployment; ACT also doubled its daily case closure rate and accelerated new network reporting/prototyping from years to about six months.

Atria Convergence Technologies

Manjuprasad Nidlady

Assistant General Manager, Data Engineering and Business Analytics Information Technology