Case Study: GEODIS achieves real-time customer insights with Qlik Talend Change Data Capture

Elevating customer experience using Talend Change Data Capture

GEODIS | Distribution & Express, part of the last-mile delivery business handling over 100 million parcels a year across Europe, needed faster access to fresh data to meet customer expectations for real-time tracking and delivery updates. Its BI team was struggling with stale, day-old analytics that limited internal decision-making, resource allocation, and operational efficiency.

Using Qlik Talend Change Data Capture, GEODIS | Distribution & Express dramatically improved time to value by delivering reliable, real-time data to both customers and employees. The solution made information available much faster, helping the company respond more quickly to demand and improve the customer experience.

Geodis

Nathalie Mandjee

BI Manager