Case Study: Bupa halves recruitment time and boosts hiring quality with QJumpers' Q recruitment system

How We Improved Bupa's Online Recruitment Tools

Bupa faced a failing in‑house recruitment system that left its HR Recruitment team buried in administration—reading hundreds of CVs and managing over 1,500 applications a month—while suffering from software errors, poor communication across business areas, and limited flexibility. Bupa engaged vendor QJumpers to replace the time‑consuming setup and modernize their online hiring tools.

QJumpers ran a collaborative design workshop and delivered a fully customised online recruitment system called Q in about 10 weeks. The solution automated and streamlined workflows, improved visibility and access across teams, and restored quality focus to hiring; as a result, time spent on recruitment was halved and the HR team regained capacity to focus on higher‑value work.

Bupa

Natalie Yakas

Recruitment Manager