Case Study: The Christ Hospital Health Network improves efficiency and patient care with QGenda

The Christ Hospital Health Network Increases Efficiency and Improves Patient Care with a Unified Clinical Communications Strategy Powered by QGenda

The Christ Hospital Health Network, a 100-location health system in Greater Cincinnati with 1,200 physicians and 6,500 employees, was managing provider and on-call schedules across dozens of departments using disparate manual and semi-automated tools. This created time-consuming scheduling work, limited real-time updates, and made it harder to quickly reach the right clinician when urgent care or consultation was needed. To address these challenges, the network turned to QGenda, using QGenda Advanced Scheduling for Providers and QGenda On-Call.

QGenda implemented a unified clinical communications strategy with automated, rules-based scheduling and real-time on-call updates integrated with Epic, Vocera Edge, PerfectServe, and Outlook. The result was improved patient safety, fewer incidents related to reaching the wrong provider, greater efficiency for scheduling teams, and better physician satisfaction through mobile self-scheduling and accurate on-call access. QGenda also improved enterprise-wide visibility into workforce data, helping support deployment decisions and workforce planning.

The Christ Hospital Health Network

Carlos Aguilar

Chief Medical Information Officer