Case Study: Sentara Health improves on-call efficiency and patient care with QGenda

Sentara Health Improves On-Call Efficiency and Delivers a Better Patient and Provider Experience with QGenda

Sentara Health, one of the top 20 largest not-for-profit integrated health systems in the U.S., was struggling to align department and enterprise on-call schedules, keep contact information current, and enable efficient communication among clinicians. These gaps created delays, frustrated providers, and raised concerns about patient safety and care quality. To address these issues, Sentara turned to QGenda’s Advanced Scheduling for Providers and On-Call solutions.

QGenda implemented a centralized scheduling and communications platform with a single source of truth, integrating with Epic Chat and Spok so department schedules automatically rolled up into an enterprise on-call schedule with near real-time updates. The result was faster on-call communication, increased provider satisfaction, and better patient care and outcomes. Sentara also achieved 95% of provider schedules created in QGenda Advanced Scheduling, driving high adoption and more efficient workflows across the health system.

Sentara Health

Fletcher Pierce

Vice President and Chief Medical Officer for Specialty Care