Case Study: Multi-Location Urgent Care Practice achieves faster provider onboarding with QGenda Credentialing

Multi-Location Urgent Practice Onboards Providers Faster, Improves Provider Satisfaction, and Increases Patient Access with QGenda Credentialing

Multi-Location Urgent Care Practice, founded in 2007 in Jacksonville, Fla., operates 11 facilities and serves nearly 100,000 patients annually. As the organization grew rapidly, it struggled with fragmented provider credentialing data, limited visibility into current credential status, and difficulty reporting expiring documents and updates during audits. It turned to QGenda and its QGenda Credentialing solution to support faster onboarding and more centralized credentialing management.

QGenda implemented a cloud-based credentialing system that streamlined primary source verification, privileging, and monitoring of expirables, while creating a single source of truth accessible across the organization. As a result, Multi-Location Urgent Care Practice reduced new provider onboarding time by 80%, improved visibility into credential status and reports, and lowered administrative burden for providers and staff. QGenda also helped the practice establish a formal, standardized credentialing process that improved efficiency and provider satisfaction.