Case Study: Large U.S. Academic Medical Center Achieves a Comprehensive Schedule with QGenda

Large U.S. Academic Medical Center - Customer Case Study

Large U.S. Academic Medical Center’s Orthopedic Surgery and Sports Medicine Department was managing provider schedules across multiple disparate calendars and software systems. This created siloed information, limited visibility into schedule changes and clinic cancellations, redundant administrative work, and frequent scheduling errors. To address these issues, the department turned to QGenda and its Advanced Scheduling for Providers solution, along with QGenda On-Call.

QGenda implemented a centralized, rules-based scheduling system that became the department’s single source of truth for master and call schedules, time away, and on-call coverage. The new process improved administrative efficiency, reduced scheduling errors, increased provider accountability and satisfaction, and improved patient care and safety. The department also achieved one of the lowest less-than-30-day cancellation rates in the health system, while gaining better visibility, reporting, and resource optimization through QGenda.