Case Study: Emergency Care Partners improves scheduling, time tracking, and payroll efficiency with QGenda

Emergency Care Partners Consolidates Provider Scheduling, Time Tracking, and Compensation Management to Drive Operational Efficiency

Emergency Care Partners (ECP), which manages 54 sites of service across 8 states with more than 900 physicians and advanced practice providers, needed a better way to handle provider scheduling, time tracking, and compensation. As the organization grew, it struggled with manual documentation, multiple locations, varying pay structures, and complex pay rules that made it difficult to accurately track where and when providers worked and calculate payroll correctly. QGenda helped address these challenges with its healthcare workforce management platform, including QGenda Advanced Scheduling for Providers and time/attendance capabilities.

Using QGenda Advanced Scheduling for Providers, QGenda Time Tracking, and QGenda Compensation Management, ECP consolidated scheduling, time, and pay processes onto a single platform. The result was more reliable information, fewer errors, and improved payroll accuracy, while workflow automation eliminated 2–3 days of processing time and reduced the need for manual, paper-based work. QGenda also helped ECP streamline operations and better support future growth.

Emergency Care Partners

Jackie Coonan

Operational Support Manager