Case Study: Sentara Health achieves 95% provider adoption with QGenda

Effective Change Management Enables Sentara Health to Achieve a 95% Adoption Rate for its Unified Scheduling, On-Call, and Clinical Communications Solution

Sentara Health, one of the largest not-for-profit integrated health systems in the U.S., needed a better way to manage scheduling, on-call coverage, and clinical communications across its hospitals. The organization faced inefficient internal communications, resistance to new technology and process changes, and limited time for training due to clinicians’ busy schedules. It turned to QGenda’s healthcare workforce management solution, including Advanced Scheduling for Providers and On-Call.

QGenda implemented a unified communications strategy paired with strong change management, using governance, clear communication of the “why,” on-demand role-based training, incentives, and ongoing follow-up to drive adoption. The result was a 95% provider adoption rate for scheduling, on-call, and clinical communications, along with widespread positive feedback, faster on-call communication, higher provider satisfaction, and improved patient care and outcomes.

Sentara Health

Fletcher Pierce

Vice President and Chief Medical Officer for Specialty Care