Case Study: Children’s Mercy Kansas City achieves streamlined scheduling, payroll automation, and greater staff autonomy with QGenda

Children’s Mercy Kansas City - Customer Case Study

Children’s Mercy Kansas City, a leading free‑standing pediatric hospital serving patients birth to 21 across six locations, struggled with a manual, error‑prone scheduling process for 73 neonatal nurse practitioners that relied on multiple Excel files and physical schedule prints. The team needed real‑time access, payroll rule management, and greater scheduling autonomy, and selected QGenda’s configurable workforce management and scheduling platform to meet those requirements.

QGenda implemented its cloud‑based scheduling solution—including Daily Sums/Validation features and the payroll rules engine—enabling self‑scheduling, request/swap workflows, and accurate automated payroll tallying with department pay codes. As a result, Children’s Mercy Kansas City achieved full scheduling transparency, reduced errors, built schedules two months in advance, supported coverage across six hospitals, allowed staff to view up‑to‑date schedules on any device, and lifted the administrative scheduling burden, improving staff satisfaction and patient care.

Children’s Mercy Kansas City

Cris Mills

Assistant Director