Case Study: Academic Medical Center in North Carolina improves workforce visibility and patient access with QGenda ProviderCloud

Academic Medical Center in North Carolina Standardizes on QGenda ProviderCloud to Improve Workforce Visibility and Optimize Patient Access

Academic Medical Center, a leading North Carolina healthcare system with 3,500 providers, faced major workforce management challenges as departments relied on paper, spreadsheets, and multiple scheduling tools with little enterprise-wide visibility. This created outdated data, miscommunication, duplicated effort, and time-consuming manual work for the Transfer Center team. Vendor QGenda’s ProviderCloud was introduced to help solve these issues.

QGenda implemented ProviderCloud, including Advanced Scheduling for Providers, On-Call, and Time and Attendance, to create a single source of truth for provider schedules across the enterprise. The new system streamlined workflows, improved schedule transparency, and provided real-time on-call visibility, helping optimize patient access. The impact was measurable: department schedulers saved 7–8 hours per month, Transfer Center staff saved at least 25 hours per month, and the daily 45-minute on-call lookup process was eliminated.