Case Study: USDA Rural Development cuts civil rights compliance reviews from 60 days to under 5 with QFlow Systems’ QAction platform

USDA Rural Development cuts civil rights review time from 60 days to under 5 with QFlow Systems

USDA Rural Development faced significant challenges managing civil rights compliance reviews through a highly manual process that relied on spreadsheets, shared inboxes, and physical mail. This fragmented system lacked a central source of truth, created delays, and caused each review to take an average of 60 days. To address this, they partnered with vendor QFlow Systems to implement the QAction platform.

The QAction platform from QFlow Systems replaced the disparate tools with a single, digital work management system. This solution automated routing and provided real-time visibility, which resulted in a dramatic 92% reduction in review time, bringing it down to under five days. The efficiency gains saved over 27,000 staff days annually, returning an estimated $3–$5 million in operational value to the agency.

USDA Rural Development