Case Study: Solteq boosts customer confidence with Qentinel

Systematic Quality Development Increases Customers Confidence

Solteq, a digital commerce expert serving omnichannel commerce customers, wanted a more consultative way of working and needed to improve quality assurance in projects. As digitalization and agile development made traditional project models harder to manage, Solteq looked for better tools to increase transparency, customer confidence, and project success. Qentinel supported the initiative with Qentinel Goal.

Qentinel helped Solteq build quality gates into its project model, creating the new PULSE model with quality checkpoints linked to sales, negotiation, and application development activities. The result was stronger project management support, improved customer confidence, better customer feedback, and reduced business risk. While the model initially felt demanding in pilot use, it later gained praise in practice for backing up project managers and improving overall business performance.

Solteq

Riina Tervaoja

Head of Project Management Office