Case Study: Ponsse achieves reliable business continuity with Qentinel test automation

High-quality Information Systems That Guarantee Customer Satisfaction

Ponsse, the forest machine manufacturer, needed to keep dozens of business-critical information systems available and reliable around the clock to support everything from spare parts management and maintenance to sales and after-sales services. As its digital services and customer-facing websites grew, Ponsse also faced the challenge of maintaining high usability, compatibility, and uninterrupted business continuity across its operations.

Qentinel provided test automation support, including its Qentinel Pace service, to improve application quality and manage complexity across Ponsse’s critical systems, such as Ponsse Manager, Ponsse.com, Ponsseshop.com, and Ponsse Parts Online. The solution helped Ponsse test continuously during development and upgrades, support a major business process and IT system renewal, and ensure smoother, more stable operations—giving the company a flexible, cost-effective way to safeguard quality and customer satisfaction.

Ponsse

Miika Soininen

Manager, IT and Digital Service Development