Case Study: Stearns Lending achieves two-day commission processing and fewer errors with QCommission

Stearns Simplifies their Sales Commission Process with the Help of QCommission

Stearns Lending, a Santa Ana–based mortgage provider with about 2,000 employees and a 28‑year track record, faced a highly complex sales compensation process that required 4–5 days every bi‑monthly pay period to produce commission payouts. Their legacy system lacked key capabilities (draw calculations, robust splits/sharing, payroll file outputs, plan documentation and approval workflows) and forced extensive manual data entry. To address this, Stearns Lending selected QCommission and its commission management system.

QCommission implemented a tailored solution to handle tiered and flat rates, splits and sharing, recoverable/non‑recoverable draws, payroll file outputs, effective‑date calculations, plan documentation and workflow approvals, and more—working through data conversion and internal hosting challenges. As a result, QCommission cut Stearns Lending’s processing time from 4–5 days to 2 days, automated many previously manual calculations, reduced errors and complaints, enabled new compensation plans, and improved sales team productivity.

Stearns Lending

Melody McClain

VP Human Resources