Case Study: Zappos.com achieves 50%+ QA efficiency gains and faster, higher-quality deployments with QASymphony (qTest)

qTest Keeps Commerce Up & Running

Zappos, a high-traffic ecommerce leader, needed to ensure its site worked flawlessly for millions of shoppers while operating in an agile development environment. The QA team was struggling to manage and execute thousands of test cases using spreadsheets, creating inefficiencies and putting revenue at risk if defects reached customers.

Zappos implemented qTest for test case management, easily importing existing spreadsheets and adopting its simple workflow and reporting for weekly integration checks. The tool improved collaboration and test-case quality, made test runs faster and more automated, and delivered deeper insights—resulting in roughly a 50% gain in efficiency, higher-quality releases, and quicker deployments.

Zappos.com

Jesse Reynosa

Senior Quality Engineer