Case Study: Large Medical Intelligence Company achieves greater efficiency and scalability on the Salesforce platform with QASource

Medical Intelligence Company Brings Greater Efficiency and Scalability to the Salesforce Platform

Large Medical Intelligence Company, a leading genomic intelligence firm using Salesforce CRM (Salesforce.com, Lightning, Shield) to connect Customer Service, Sales, and Legal teams, was hindered by a previous implementation partner that left the platform poorly tailored, not scalable, and lacking automation. The limited scalability and manual deployment processes slowed IT response, threatened revenue and customer satisfaction, and prompted the company to engage QASource to optimize their Salesforce environment.

QASource supplied Salesforce domain experts, Agile coaching, and a custom Java build-automation utility plus automated unit tests to streamline development and deployments. The result was an end-to-end Agile process, faster turnaround on business issues, higher-quality code, a scalable Salesforce platform that handles heavier usage, significantly reduced manual testing, and back-to-back successful releases with improved user satisfaction.