Case Study: Leading Legal Matter Management Solutions Providing Company achieves a seamless, zero-downtime TeamConnect upgrade with QASource

Leading Legal Matter Management Solutions Provider Simplifies a TeamConnect Upgrade

Leading Legal Matter Management Solutions Providing Company needed to move a legacy TeamConnect installation through several intermediate upgrades to the latest release while preserving complex customizations and integrations and minimizing downtime. QASource was engaged to manage the upgrade, test concurrent enhancements, and limit business impact during the transition.

QASource validated and cleaned bad data, performed a mock production upgrade, tested each intermediate upgrade in Dev, QA and staging, restructured customizations where needed, documented the process, and provided production run and go‑live support. The TeamConnect upgrade was completed on schedule by QASource with no recorded downtime, no impact to day‑to‑day operations, and a smooth, efficient transition.