Case Study: Jacobs Transport & Warehousing cuts manual work and improves fleet efficiency with Qargo TMS

Jacobs Transport & Warehousing - Customer Case Study

Jacobs Transport & Warehousing, a Belgian transport and logistics carrier, faced significant operational challenges as it planned to expand its fleet. Their previous transport management system (TMS) was limiting growth with its lack of features, costly upgrade requests, and poor integration with the critical Transporeon platform. Manual processes, such as tracking trailer statuses, were consuming up to seven and a half hours per week, creating inefficiencies that hindered their ability to scale.

The company implemented the Qargo TMS, which provided a modern, user-friendly platform with robust and seamless integration to Transporeon. The solution from Qargo automated manual tasks, centralized all data, and offered powerful new tools like a customer portal. The results were substantial time savings of approximately five hours per week on trailer tracking alone, a 30% reduction in customer enquiries saving a further three hours weekly, and greatly improved planning and invoicing accuracy.

Jacobs Transport & Warehousing

Wouter Hertogs

Process Manager