Case Study: a US flight booking platform improves app quality and release speed with QArea manual QA

US Flight Booking Platform boosts app satisfaction to 87% with QArea

The customer, a US flight booking platform, faced significant challenges in maintaining quality and user experience across its web and mobile applications due to a lack of systematic QA processes, comprehensive documentation, and a chaotic release schedule. This resulted in numerous bugs being discovered by end-users. QArea was brought in to provide manual testing services and to establish a structured quality assurance framework from the ground up.

QArea implemented a full manual testing regimen, including functional, UI/UX, and regression testing, while introducing GitHub as a bug-tracking system and establishing effective communication procedures. Over three years, QArea helped release 30+ versions of the apps, leading to a 7% decrease in bounce rate and a 57% mobile app conversion rate. The vendor's work enabled the client to accelerate releases and grow their audience with a technically spotless product.