Case Study: Skype achieves reliable Click to Call browser testing with QArea

Skype - Customer Case Study

Skype partnered with QArea to test Skype Click to Call, a browser plugin for Internet Explorer and Firefox that lets users dial phone numbers directly from web pages. The challenge was to provide comprehensive quality assurance for this browser extension across a distributed development environment.

QArea delivered manual, black-box, regression, and localization testing, producing test plans, test cases, bug reports, status reports, and enhancement recommendations. As a result, Skype achieved an 87% satisfaction rate, a 57% conversion rate for the mobile app, and a 7% decrease in bounce rate.

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