Case Study: a leading UK financial services company streamlines health claims management with Qantev

Leading UK Financial Services Company - Customer Case Study

A leading UK financial services company was facing challenges in its health insurance claims process due to a reliance on inflexible legacy systems. This resulted in a largely manual workflow, a lengthy claims turnaround time, and an estimated 7% leakage from fraud, waste, and abuse. To overcome these issues, they partnered with Qantev.

Qantev deployed its claims management, fraud, waste and abuse, and OCR & data acquisition modules, achieving full operational deployment within six months. The measurable results included a 35% straight-through processing rate, 90% automation of data acquisition, a 2% reduction in leakage, and a 40% reduction in average turnaround time. Qantev delivered a positive return on investment for the customer after just four months in production.