Case Study: WESCO achieves a single source of truth for inventory and superior customer service with QAD Cloud ERP

WESCO’s Central Source of Information is Critical for Success

WESCO, founded in 1975 and now an international leader in children’s development products, designs safe, durable items for daycares, schools and homes. Managing more than 14,000 SKUs, a large global customer base and strong seasonality created a major challenge: staff needed immediate, accurate access to inventory, order and shipment information to meet customer expectations.

WESCO centralized its business data in QAD Cloud ERP, giving customer service teams worldwide a single “version of the truth” to check stock, order status and shipments by phone or email. The result is faster, more consistent responses, improved relationship management and the ability to introduce and fulfill products quickly while consistently exceeding customer expectations.

Wesco