Case Study: Twin Hill achieves faster, more customizable customer shopping experiences with QAD Digital Commerce

Twin Hill - Customer Case Study

Twin Hill, a uniform apparel company based in Houston, needed a faster, more flexible way to deliver secure, customizable online shopping experiences for its corporate customers. To meet that challenge, Twin Hill partnered with QAD and adopted QAD Digital Commerce to replace its older e-commerce setup and manage multiple client stores around the world.

With QAD Digital Commerce, Twin Hill moved all existing clients to the platform and launched new ones on it, now running 21 online stores for 21 customers globally. QAD helped Twin Hill cut customer service calls by 30%, improve self-service features like chat, password resets, and online returns, and reduce store launch time from three months to one week—an improvement that also helped win a major corporate account.

Twin Hill

Natasha Rodriguez

Director of IT