Case Study: Haigh's Chocolates achieves cloud-enabled growth and focus on core business with QAD Cloud ERP

Quality, Customer Service, and the Cloud are Key to Haigh’s Success

Haigh’s Chocolates is Australia’s oldest family‑owned premium chocolate maker, producing bean‑to‑bar artisan chocolates and operating retail stores and a growing online business. Facing seasonal peaks and plans for wider online expansion, the company needed to scale operations and gain real‑time visibility across retail and manufacturing without sacrificing traditional methods or adding heavy IT overhead.

Haigh’s moved from an on‑prem ERP to QAD Cloud ERP in partnership with QAD, gaining a scalable, manufacturing‑focused system that required little customization. The cloud solution delivered real‑time sales and inventory data, reduced inventory while improving sell‑through, freed internal resources from IT maintenance, and positioned Haigh’s to expand online and focus on making great chocolate.

Haigh's Chocolates

Peter Millard

Supply Chain Manager