Case Study: IMRIS boosts field-service efficiency and user productivity with QAD Adaptive ERP and Adaptive UX

IMRIS Enhances Its Customer Experience with Adaptive UX

IMRIS is a global leader in intraoperative imaging systems that bring MRI, CT and fluoroscopy to the operating room. The company was using an unsupported, customized QAD Mobile Field Service system that was hard to expand; field clinicians needed web access without VPN in hospitals with poor connectivity, and pulling service KPIs was labor intensive.

IMRIS upgraded to QAD Adaptive ERP with Adaptive UX on the QAD Enterprise Platform, allowing browser-based, role-personalized screens and easy, low‑code extensions (using TypeScript/OpenEdge) without version lock‑in. The result: faster development and streamlined processes, higher user satisfaction and measurable efficiency gains — for example, 37.4% faster call-creation time, 51.9% fewer clicks to create a call and 60% fewer clicks on service reports.

IMRIS

April Bardsley

Business Analyst and Project Manager