Case Study: JAB Solutions boosts customer retention and automates printer service with QAD Digital Commerce

Fourth Time is the Charm for JAB Solutions, Inc.

JAB Solutions, a Minnesota-based provider of ink, toner, and printer services, struggled to find a reliable and easy-to-use ecommerce platform after three prior failed attempts with other vendors. They needed a system that would automate purchases and servicing to save their customers time and money. The company turned to the vendor AdvancedEMedia for its WebJaguar Commerce and Marketing Automation platform to meet this challenge.

AdvancedEMedia implemented the WebJaguar solution, which included a custom Account Manager Module for easy reordering and automated service dispatch features. This provided JAB Solutions’ customers with real-time visibility into purchases and service requests. The results were significant: phone calls to JAB's office were reduced by 85%, allowing them to cut their customer service staff from five people to two. The automated features also became a key tool for customer acquisition and retention, giving JAB a competitive edge.

JAB Solutions

Dave Badhwa

CEO